86일차. ♣ Unit 6. Hotels - LESSON 2. RESOLVING PROBLEMS WITH A ROOM - [Hotel service]
Getting good service anywhere
Good service is available at almost every hotel. You just need to know how to ask for it. Experts in the hotel business agree that it doesn't hurt to ask, but how you ask makes all the difference. Guests who are clear with their requests without being too demanding will get the best results.
When you check in, don't be afraid to ask for what you would like. Do you want a quiet room, a room on a higher floor or a room with space for a roll-away bed? Front desk staff know which rooms are quiet, which rooms are a little bigger and which rooms have maintenance issues. Staff have the flexibility to make special arrangements when they assign rooms. That is, they have flexibility if the hotel isn't completely booked. Ask in a polite way, and you may get what you ask for. Asking nicely is very important. Don't be demanding. Being pushy with excessive demands will probably not result in any special service.
Once you've checked in to your room, if you notice a problem, don't hesitate to call the front desk. Briefly describe your problem, and ask whom you should speak with to resolve the issue. 'Should I speak with a manager about this?' 'Do I need to call housekeeping about this?' Usually, the front desk will be able to handle the problem for you. Remember to be polite and patient. It's always a good idea to ask the name of the person you are speaking with. This lets the person know that you will hold them responsible for taking care of it, and it gives you a name to follow up with if the problem isn't resolved.
Good hotel service is a two-way street. Guests should treat hotel staff with respect and politeness. In return, hotel staff will likely attend to complaints quickly and offer special service when they can. But remember, you'll never get that room with a great view if you don't ask.
• roll-away bed
-an extra bed that is rolled into a room
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