85일차. ♣ Unit 6. Hotels - LESSON 2. RESOLVING PROBLEMS WITH A ROOM - [Hotel room problems]
※ Reporting a problem and asking for help
*After you ask for help, the front desk will send someone from maintenance for technical problems or housekeeping for most other problems. Notice how the verbs have and send are used in the dialogues.
A: My sheets are dirty. Could you have someone from housekeeping come up?
B: I'll have someone go up now.
A: The remote for my TV isn't working. Could you send someone from maintenance?
B: Someone will be right up.
*Two useful expressions for dealing with the front desk are on the way and on hold.
A: Do you mind if I put you on hold? I need approval from my supervisor.
B: No, I don't mind.
A: My thermostat is broken. Could you have someone from maintenance come up?
B: He's on his way.
※ Complete the sentence.
Do you mind if I put you on hold?
※ Record what you hear.
I don't mind holding for a bit.